unslot Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings defined below:

• "unslot", "we", "us", or "our" refers to the operator of the online betting platform at https://unslot.cam.
• "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, phone number, date of birth, IP address, device identifiers , and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means unslot, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of unslot under a written data processing agreement.
• "Member" or "you" refers to any individual who has registered an account on the unslot platform or who visits the unslot website.
• "KYC" means Know Your Customer — the identity verification process required before full account access and withdrawal privileges are granted.
• "Cookies" means small text files placed on your device by the unslot website to facilitate session management, analytics, and personalisation.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact our customer support team, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and a copy of your Indonesian KTP or other government-issued identity document.
• Contact Data: Email address, Indonesian mobile phone number, and residential address.
• Financial Data: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, and transaction reference numbers.
• KYC Documentation: Scanned or photographed copies of identity documents, proof of address (utility bills, bank statements), and, where required, proof of source of funds.
• Support Correspondence: Any messages, chat transcripts, emails, or other communications you send to our customer support team.

2.2 Information Collected Automatically

When you access the unslot website or mobile application, we automatically collect certain technical and behavioural data, including:

• Device and Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage Data: Pages visited, time spent on each page, links clicked, games played, bet history, wagering patterns, and session duration.
• Location Data: Approximate geographic location derived from your IP address (city/region level). We do not collect precise GPS coordinates unless explicitly granted permission by your device settings.
• Cookie and Tracking Data: Session identifiers, preference cookies, and analytics identifiers. See Section 9 for full details on our cookie usage.

2.3 Information from Third Parties

We may receive personal data about you from the following third-party sources:

• Payment Providers: Transaction confirmation data from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja to verify deposits and process withdrawals.
• Identity Verification Services: Results from third-party KYC verification providers who cross-reference your submitted documents against authoritative databases.
• Fraud Prevention Partners: Risk scores and flagging data from anti-fraud services used to protect the integrity of our platform.
• Publicly Available Sources: Information from public records, social media platforms (only where relevant to fraud investigations), and sanctions screening databases.

3. How We Collect Your Data

unslot collects personal data through the following mechanisms:

• Direct Interaction: Data you enter into account registration forms, KYC submission portals, deposit/withdrawal request forms, and customer support chat or email channels.
• Automated Technologies: Cookies, web beacons, pixel tags, server logs, and similar tracking technologies that operate when you use our website or mobile application.
• Third-Party Integrations: Data passed to us by payment processors, identity verification partners, and fraud-prevention services during transaction and verification workflows.
• Analytics Platforms: Aggregated and pseudonymised behavioural data collected via analytics tools to help us understand how members use the platform and to identify areas for improvement.

4. Purposes of Processing

We process your personal data for the following specific purposes:

5. Legal Basis for Processing

unslot processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to deliver the services described in our Terms and Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, counter-terrorist financing (CTF) rules, and KYC requirements mandated by our licensing authority.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications such as promotional emails, SMS notifications, and push notifications. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

6. Data Sharing and Third-Party Disclosure

unslot does not sell your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

6.1 Service Providers and Data Processors

We engage carefully vetted third-party service providers to perform functions on our behalf. These include payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), KYC and identity verification platforms, cloud infrastructure and hosting providers, customer support software providers, and cybersecurity and fraud-detection firms. All such providers are bound by written data processing agreements that restrict their use of your data strictly to the services they perform for us.

6.2 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — may receive anonymised or pseudonymised session data to facilitate game delivery, audit RTP figures, and investigate disputed game outcomes. These providers do not receive your full identity profile or financial account details.

6.3 Regulatory and Law Enforcement Disclosure

We may disclose your personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts of competent jurisdiction when required to do so by law, court order, or binding regulatory direction. We will notify you of any such disclosure to the extent we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring of the unslot business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the successor operator.

7. International Data Transfers

As a platform serving Indonesian players through internationally distributed infrastructure, some of your personal data may be transferred to, stored in, or processed in countries outside Indonesia. Where such transfers occur, unslot ensures that appropriate safeguards are in place, including:

• Contractual clauses that require the receiving party to protect your data to a standard equivalent to this Privacy Policy.
• Transfer to jurisdictions recognised as providing an adequate level of data protection by applicable international standards.
• Binding Corporate Rules where applicable within our group of companies.

By using the unslot platform, you acknowledge that your data may be processed in jurisdictions outside Indonesia, subject to the safeguards described above.

8. Data Retention

unslot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data and KYC documentation are retained for a minimum of five years following account closure, in compliance with our licensing and AML obligations.
• Financial transaction records are retained for a minimum of seven years to satisfy financial record-keeping requirements.
• Customer support correspondence is retained for three years from the date of the last interaction.
• Marketing consent records are retained until consent is withdrawn, after which they are retained for a further one year for audit purposes.
• Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures. You may request early deletion of certain categories of data — see Section 10 for your rights in this regard.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

unslot uses the following categories of cookies and similar tracking technologies on its website and mobile applications:

• Strictly Necessary Cookies: Essential for the website to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of strictly necessary cookies without affecting the functionality of the platform.
• Functional Cookies: Remember your preferences, such as your preferred language, display settings, and whether you have accepted our cookie notice. These enhance your user experience but are not essential.
• Analytics Cookies: Collect anonymised or pseudonymised data about how you use the unslot website — which pages you visit, how long you spend, and what links you click. This data is used to improve our platform.
• Performance Cookies: Monitor platform performance and identify technical errors, slow-loading pages, or checkout abandonment patterns that may affect the user experience.

9.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling certain cookies may impair the functionality of the unslot platform — for example, you may be required to log in on every visit if session cookies are disabled.

10. Your Data Protection Rights

As a member of the unslot platform, you hold the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations as permitted by applicable law:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 calendar days of receiving a verified request.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. Note that we may be required to retain certain data to comply with legal obligations.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though we may be able to demonstrate a compelling legitimate ground that overrides your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, submit a written request to our Data Protection Officer at [email protected] (plain text — not a clickable link). We will acknowledge your request within 5 business days and respond in full within 30 calendar days. We may request proof of your identity before processing any data subject request.

11. Children's Privacy

The unslot platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account, delete all related personal data, and reverse any transactions. Parents and guardians who believe a minor has accessed the unslot platform should contact us immediately at [email protected] (plain text — not a clickable link). We take underage gambling prevention extremely seriously and employ age-verification checks as part of our mandatory KYC process.

12. Security Measures

unslot implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 with 256-bit AES cipher suites.
• Encryption at Rest: All stored personal and financial data is encrypted at rest using AES-256 encryption on our database servers.
• Access Controls: Strict role-based access control (RBAC) ensures that only authorised personnel can access personal data, and only to the extent required for their job function.
• Penetration Testing: Our platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident Response: We maintain a documented data breach incident response plan. In the event of a confirmed breach affecting your personal data, we will notify you and relevant regulatory authorities within 72 hours of becoming aware of the incident.
• Staff Training: All unslot staff who handle personal data receive regular data protection training and are bound by confidentiality obligations.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which unslot holds its operating licence. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, without prejudice to any mandatory consumer protection rights you may hold under Indonesian law.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you may contact our Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the unslot website and mobile application
• WhatsApp: Available within your account dashboard after login

Our customer support and compliance teams operate around the clock. Data subject requests are handled by our dedicated privacy compliance team and will receive a formal written response within 30 calendar days.